Refund & Return Policy

At Asiyah Atelier, all pieces are made with love. We intend to have our customer's ease. Please review all of our policies before placing an order. Thank you for shopping with us. ♡

All Sales Are Final

Currently, all of our sales are final. We do not offer returns, exchanges, or refunds except in cases where an item arrives damaged, defective, or incorrect.

We are working toward implementing a more flexible return and refund system in the future. Any updates to our return and refund policies will be posted on our website and will apply to future orders.

We appreciate your understanding and support, please carefully review your orders before completing your purchase. ♡

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 3 days of delivery.

Shipping Policy

Once an order has been shipped, the responsibility is transferred to the shipping carrier. We are not responsible for delays, lost packages, stolen packages, damaged packages during transit, carrier errors, customs delays, or delivery issues caused by the shipping carrier. 

However, if you have any questions about this or need assistance, please contact us at support@asiyahatelier.com ♡

Customer Responsibility

Customers are responsible for providing accurate and complete information at checkout, including:

• Shipping address
• Apartment or unit numbers
• Postal/ZIP code
• Contact information

We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to incorrect or incomplete shipping information, the customer may be responsible for any shipping costs needed to resend the package.

Customers are also responsible for reviewing all product details, descriptions, measurements, and sizing information before placing an order.

Order Changes and Cancellations

Once an order has been submitted, we cannot guarantee changes, modifications, or cancellations. Please contact us as soon as possible if you need assistance, and we will do our best to accommodate your request before the order is processed.

For questions regarding this policy or to report a damaged, defective, or incorrect item, please contact us at support@asiyahatelier.com

Agreement to Policy

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.